Every day, we are served and nourished by others. We are supported and guided or empowered and inspired by people who have no idea how much they helped us.
What kind of companies would we build if happy, grateful customers were our goal?
What would it take to empower more customers to say thank you and mean it?
What if we created a culture that meant more people heard that their work mattered?
What difference would connecting our effort to its impact have on each and every one of us?
We can be more grateful customers and build the kind of organisations that create them on purpose.
Image by Garry Knight